Concept Global Returns, Refunds and Warranty: How the 99-Day Guarantee Works (2026 Guide)

Quick answer: Concept Global returns work on a 99-day money-back guarantee: you have 99 days from the day you receive your order to ask for a refund or a replacement. If you changed your mind or picked the wrong size, the item must be unused and in its original condition and you pay the return shipping. If the item is defective, damaged or not what you ordered, the store pays the return shipping. There is no restocking fee. You contact support by email with your order number before sending anything back. Refunds go to the original payment method and take 3 to 10 business days on cards. Every product also carries a 2-year limited warranty against manufacturing defects. Policies and prices in this guide were checked on 21 October 2026.

How we wrote this guide: we read Concept Global's refund policy, shipping policy, FAQ, terms of service and product pages on 19 and 21 October 2026 and summarised what they say. We have not ordered from Concept Global ourselves, so this guide repeats the store's own rules rather than our experience. Policies can change, so check the pages in the conceptglobal.co footer and your order emails before you act.

What the 99-day money-back guarantee covers (and what it does not)

Concept Global (conceptglobal.co) sells anti-theft travel sling bags, backpacks, packing cubes and small travel items in USD. The site banner reads "Extended 99-day money-back guarantee", and the refund policy sets the rule in one line: 99 days from the date you receive your order to request a refund or replacement. The clock starts at delivery, not at the order date, which matters when international shipping takes a few weeks.

The policy names two situations in which you can use the guarantee:

• A quality concern: the item arrived defective, damaged, or it is not what you ordered.
• Change of mind or wrong style or size: allowed, but the item must be unused and in its original condition.

The policy does not list any excluded products (gift cards, bundles or clothing), does not say whether packaging and tags are required beyond "original condition", and does not define "unused". If you are unsure, ask support before you ship anything back.

How to return a Concept Global order step by step

The refund policy asks you to contact the store first rather than sending a parcel on your own. Based on the policy wording, the process looks like this:

1. Email support@conceptglobal.co within 99 days of receiving the order. Include your order number; the store says this helps it assist you faster.
2. State whether the item is defective, damaged or incorrect, or whether you changed your mind or ordered the wrong size. This decides who pays the return shipping.
3. Send a photo if asked. The policy says the store "may ask for a quick photo" to help its quality team improve future products.
4. Wait for instructions. The policy says the team "will provide you with further instructions"; the store does not publish a return address, so do not ship to the office address in the terms without being told to.
5. Ship the item back as instructed, with tracking, because the policy does not say what happens if a parcel is lost on the way back.
6. Choose a refund or a replacement. The refund goes to your original payment method; a replacement is shipped at no extra cost if you prefer one.

Customer service hours are 9 AM to 4 PM EST, and the footer says support is open every day. The policy does not give a response time.

Does Concept Global have free returns?

Only in some cases. The refund policy splits return shipping by reason, and the warranty section adds a third route. The store does not charge restocking fees in any case.

Reason for the return	Who pays return shipping	Condition required	Outcome
Change of mind or wrong size or style	You	Unused, original condition, within 99 days of delivery	Refund to the original payment method or a replacement
Defective, damaged or incorrect item	Concept Global	Report within 99 days of delivery, photo if asked	Refund or replacement at no extra cost
Warranty claim (manufacturing defect)	Not stated	Proof of purchase and photos, within 2 years	Repair, replacement or refund at the store's option

The policy does not say whether the original outbound shipping cost is refunded on a change-of-mind return, or whether the store sends a prepaid label for defective items or reimburses the postage afterwards. Ask in your first email.

How long does a Concept Global refund take?

Once the return is processed, the refund is sent back to the original payment method. The refund policy gives these timings:

• Credit and debit cards: 3 to 10 business days.
• PayPal, Shop Pay and Klarna: "often faster", with no fixed number of days.

Those days count from the moment the store processes the refund, not from the day you post the parcel. The policy does not say how long the store takes to inspect a returned item first, so the full wait is longer than the card timing alone. The store accepts Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay and Google Pay; for Apple Pay or Google Pay the refund lands on the card behind the wallet. If you prefer a replacement, the policy says it is shipped at no extra cost, which is often quicker than a refund and a new order.

Can you cancel a Concept Global order?

According to the store's FAQ (read on 19 October 2026), an order can be cancelled only before it is handed to fulfilment, which often happens within hours of ordering. Email support@conceptglobal.co with your order number as soon as you change your mind. The store does not publish a cancellation form, an exact cut-off, or a self-service option in the account.

If the order has already shipped, cancellation is no longer possible. Receive the parcel, keep it unused, and ask for a change-of-mind return within 99 days; you pay the return shipping.

Does Concept Global have a warranty?

Yes. The refund policy states that all Concept Global products are backed by a 2-year limited warranty covering manufacturing defects in materials and workmanship. If a claim is valid, the store will "at our option" repair the item, send a replacement, or issue a refund. You do not get to choose between the three.

What the warranty covers

• Defective seams.
• Faulty hardware, zippers and fasteners.
• Structural manufacturing defects.

What the warranty excludes

• Normal wear and tear, such as scratches, fabric fading, stretching, or natural ageing of leather.
• Damage from accident, misuse or abuse.
• Unauthorised modification.
• Failure caused by improper attachment.

How to make a warranty claim

Email the support team with your original proof of purchase (or the order number) and photos showing the issue. The policy does not say whether the two years run from the order or the delivery date, who pays shipping on a warranty return, or how long a repair takes. For a problem in the first 99 days, the money-back guarantee is the simpler route, because it does not require the store to agree that the fault is a manufacturing defect.

Shipping facts that matter for returns

A few shipping rules affect how a return or refund plays out:

• Free shipping over USD 90: the product page says orders over USD 90 ship free and arrive within 3 to 12 days. Below that, shipping is added at checkout by address. Prices checked 19 October 2026: the Travel Sling Bag 2.0 is USD 69.90 (Regular and Mini) or USD 79.90 (Max), the Sling Bag Pro USD 69.90, the Travel Backpack USD 159.90 and the 6-piece Compression Packing Cubes USD 43.90.
• Delivery times: US orders mainly ship from a warehouse in Akron, Ohio and typically arrive in 2 to 7 business days; orders from an international backup warehouse take 6 to 12 business days; the FAQ gives 5 to 20 business days for the rest of the world. Handling is 1 to 3 business days.
• Customs duties: prices exclude sales tax and customs duties. International buyers pay any import charges, and the policy does not say these are refunded on a return.
• Risk of loss: the terms say risk of loss passes to the carrier on delivery to it. Still, report a damaged or missing parcel to support with photos straight away; the refund policy treats damaged items as the store's responsibility for return shipping.
• Check the parcel on arrival: the 99-day clock starts at delivery, and a damaged box is easier to claim with a photo taken that day.

Common problems and what to do

• The bag arrived damaged: email support with the order number and a photo of the damage and the packaging. This counts as a damaged item, so the store pays return shipping and you can choose a refund or a replacement.
• Wrong size or colour: keep the bag unused with its packaging, email support, and expect to pay the return postage. A replacement in the right size is shipped at no extra cost once the return is agreed.
• A zipper fails after six months: this is a warranty case. Send proof of purchase and photos; the store decides between repair, replacement and refund.
• You want to cancel but the order already shipped: wait for delivery, leave the item unused, and start a change-of-mind return within 99 days.
• No reply from support: the store gives no response time. Reply in the same email thread with the order number, within the 9 AM to 4 PM EST hours.
• Refund not received after 10 business days: ask support for the refund date, then check with your card issuer; the window only starts once the store processes the refund.

A checklist before you order

• The 99 days run from the delivery date; keep the delivery confirmation email.
• Decide on size before ordering: a change-of-mind return costs you the return postage.
• Keep all packaging until you are sure you are keeping the item.
• Photograph the parcel and the product on arrival if anything looks wrong.
• Save your order number; every email to support should include it.
• International buyers: budget for customs duties, which are not confirmed as refundable.
• To cancel, email within hours of ordering, before the order reaches fulfilment.
• Keep proof of purchase for two years in case of a warranty claim.